TERMS OF USE
These Terms of Use ("Terms") govern your use of our Website located at sculpturedjourneys.com ("Website") and any services or products you may purchase utilising it or information shown on the same and form a binding contractual agreement between you, the user of the Website and us, Italian Allure Travel Pty Ltd trading as Sculptured Journeys.
For that reason these Terms are important and you should ensure that you read them carefully and contact us with any questions before you use the Website. You can contact us on email info@italianalluretravel.com or info@sculpturedjourneys.com
By using the Website, you acknowledge and agree that you have had sufficient chance to read and understand these Terms and you agree to be bound by them. If you do not agree to the Terms, please do not use the Website.
These Terms of Use may be modified from time to time and you should regularly review them. Your continued use of the Website constitutes your agreement to any modified Terms.
Upon receipt of payment, we will send you confirmation of your bookings. You will also receive your final fully detailed customised itinerary document by email.
Packages
A 'package' is a pre-arranged combination of at least four days of services by you through us at an inclusive price where the combination of the type of service could be:
Passenger ground and private air transport, accommodation, restaurant or catering, admission to cultural events, tailor-made tours or customized visits, private guide service, and special assistance, including but not limited to airport greetings and any other personalized service that may not be mentioned in these terms.
Terms of Payment for the above services
You will be notified at the time of booking of the price of your package. Should you wish to confirm the proposal, you will be required to pay a deposit of 50%. By paying the initial deposit, you will secure the availability of the services requested, and the rates quoted are confirmed. 40% of which will not be refundable regardless of the reason.
If the package includes special experiences or services such as private jets, helicopters, private visits behind closed doors, yacht charters, special entrances, or tickets, the deposit amount is subject to change based on the type of products or services confirmed. This will be communicated at the point of quotation. Also, villas, apartments, and hotels will require different terms of payment because we follow set conditions by those suppliers. We will advise accordingly at the point of quotation.
The payment should be made by Credit Card, a secure payment link will be sent to you along with an invoice at the time of booking.
A trip or a ticket is not considered as confirmed until the deposit has been received.
The final balance to pay will be due 90 days prior to travel.
Quotes and Prices
All prices quoted in our estimates or in our documents and brochures are correct at the time of publication and presentation and they are subject to change. The price for the service is the price we confirm to you at the time of the booking, and it is valid for 24 hours unless differently specified.
Quotes requested within 40 days, or less may be more expensive and not mirroring the original proposal even if the services proposed are the same.
All rates are in Euro Currency unless differently specified and inclusive of tax at the current government rate unless otherwise specified at the time of quotation.
Admissions are intended per person and once confirmed, are always not refundable.
All pre-purchased tickets are Non-Refundable.
Should our drivers or guides exceed any pre-booked hours, products, or items, then additional fees may apply.
There will be a 50% increment for tours and car services taking place on public holidays or any particular day advised at time of the enquiry.
Requests made or confirmed within 7 days will incur a 25% last-minute booking fee. Amendments made after the final confirmation or later than 35 days from our final proposal incur an extra fee of 500 euros for each modification.
Amendments made within 10 days from the date of the arrival incurred in a fee of EUR 700 for each amendment.
Clause 6.1 above excludes accommodation and transfer cancellation fees between you and a specific hotel. In this case, the relevant cancellation policy operated by that hotel will apply. All cancellations must be received in writing.
CANCELLATIONS
Italian Allure Travel Pty Ltd t/a Sculptured Journeys recommends all persons travelling purchase trip cancellation/interruption insurance and if applicable to your country, the cancel for any reason insurance, and thoroughly review its inclusions and conditions. Italian Allure Travel Pty Ltd t/a Sculptured Journeys do not recommend any insurance companys and Italian Allure Travel Pty Ltd t/a Sculptured Journeys will not be held liable for any loss through your chosen insurance company.
All cancellations must be advised in writing. Cancellations are effective on the day they are received. Once your itinerary is confirmed, we make commitments to third parties, and we cannot always refund or cancel any amounts payable by you if you choose to cancel all or any part of the itinerary. If an itinerary is cancelled, 40% penalty will always be not refundable
High Season
High season refers to periods when travel demand is at its highest.
During the high season, cancellations made 30 days or less before arrival are in full Penalty
Admissions/tickets:
Name and date changes are not always permitted for admissions or general tickets and will be treated as a cancellation and charge for the amendment, which you will be liable for. Usually, changes may result in having to pay for the cancelled ticket and pay for a replacement at full cost.
Any ticket or attraction purchased for any event or entrance, including ferry tickets and train tickets which have been confirmed at the time of booking must be pre-paid in full and cannot be cancelled nor refunded.
Full 100% fees will apply to these elements if cancelled, always and regardless of the reason.
A full pre-payment is required at the time of the confirmation of any ticket, and this will not reflect as part of the calculation of the 50% deposit required to confirm the rest of the booking.
Cancellations:
** Cancellation charge is expressed as a percentage of the total tour price
Tours and experiences that say "NOT Refundable" underneath that particular experience are exactly that, they must be paid at the time of booking and are NOT refundable.
Mountain and outdoor experiences
Please note that mountain and outdoor experiences (skiing, hiking, trekking, biking and complete outback, outdoor and mountain experiences etc.) cannot be changed on the same day or any previous days based solely on weather forecasts. Only the expert mountain guides can assess the situation and decide whether it is safe to start the tour. The guides always take safety into consideration when making this decision as this is our priority. If the tour is cancelled by the expert environmental/mountain guide regardless of any reason including weather changes, 100% cancellation fee applies.
We understand if a client prefers not to go on the tour if it's going to be slightly cloudy or rainy, but please note in this case they are aware that they will be liable at 100%, and if they wish to cancel a 100% cancellation fee will apply.
Mountain and outdoor experiences may be subject to specific policies with terms that can be different to what can be found on our website, any policies and terms and conditions that differ will be presented at the time of booking, we ask you to review all policies, terms and conditions before making the final payment.
Hotels
Each hotel has a specific cancellation policy. It will be advised before booking, and precisely listed on booking confirmation, at the time of confirmation. It is your responsibility to carefully read your documents and the specific cancellation policy. Italian Allure Travel Pty Ltd t/a Sculptured Journeys will not be held liable.
VIP Services
If a personal service such as bodyguard or an assistant is cancelled less than 20 days before the service date, a 100% cancellation charge will apply.
Important notes
For some services, we may have different cancellation policies, these will be advised to you before booking, and we will confirm these on your booking confirmation, at the time of confirmation. It is your responsibility to carefully read all policies. Please note that there may be supplemental charges based on the dates and seasons chosen for revised travel. These revised trips will also be subject to the standard Terms & Conditions.
Extra Fees
Extra Fees may apply for last minute changes.
When a service is amended
30 days or less prior to the first service booked, an administration fee of Euro 400 will be applied.
20 days or less prior to the first service booked, an administration fee of Euro 700 will be applied.
If a service is fully cancelled within 40 days, the service cannot be refunded.
Where your customer or any member of his party is prevented from travelling for any reason, the cost will not be refunded.
If you wish to make any other changes to the booking after we have sent confirmation, we will do our best but cannot promise to meet any request, and it may be subject to the approval by our suppliers to us and payments of any additional costs.
Special Events and Tickets
Italian Allure Travel Pty Ltd t/a Sculptured Journeys is not the issuer nor the original seller, and its aim and business are to browse in the markets, always through checked and trustworthy suppliers, in order to find the best available options that match the client's need.
Sometimes invitations, tickets or hospitality packages purchased are not commercial offerings and so not available through retail channels and are sold at prices obtained directly from tickets holders or resellers, which may include service charges reflecting costs and efforts in obtaining the invitations; therefore, prices are not set by Italian Allure Travel Pty Ltd t/a Sculptured Journeys but are subject to market conditions and demand and can be much more expensive regardless the face value of the ticket.
The client accepts that the value of an unfindable ticket can be much higher than its face value and, if accepted, for no reason client can raise a complaint about it by comparing other options which have been found in the market in a different period.
All pre-purchased tickets are not refundable.
Changes and cancellations by Italian Allure Travel t/a Sculptured Journeys
We will do our utmost to deliver the services which we have contracted to provide to you. As we put in place the arrangements necessary to enable us to offer our range of services months or even days in advance, we may occasionally have to make changes and reserve the right to do so at any time.
Examples are Assistants and Driver changes or cancellations due to flight delays or cancellations, type of vehicles, yacht categories, jet model, hotel room or suite type, guides, Museums, restaurant or clubs which might be closed without notice, etc...
Most changes are minor, but we will always tell you before confirming the booking or, if you have already booked, as soon as we are able to prior to the date of the first service with us. In the instance of assistants & drivers, this is scheduled the day before and in case of delays, modifications will alter the services and could possibly be cancelled by our partners without notice.
For any flight disruptions, if the flight is delayed more than 1 hour, please note that drivers and assistants are subject to change or may be cancelled due to staffing. Additional fees apply for delays after 30 minutes for both drivers and greeters.
We have the right to ask clients for reviews. Any user can review and rate any of our Services by submitting a review by email to our email address info@italianalluretravel.com or info@sculpturedjourneys.com. We reserve the right to exclude any views and ratings which consider to be inappropriate for the Website and we give no warranty as to the accuracy or truth of any review or rating
Compensation payments do not apply where any change is due to circumstances outside of our reasonable control, including industrial action, war, threat of war, civil commotion, terrorism, airport closure, changes in schedules of airlines, adverse weather conditions affecting any airport, seaport or other transport link, flight delays, police or security alerts, natural or nuclear disaster and health risks.
Limitations of our liability to you, our customer:
We will not accept responsibility:
Traveller Responsibilities
Behaviour: Travelers are responsible for their behaviour and any members of the party. Our suppliers and we reserve the right to refuse boarding a private jet, a boat or a car, to travel and to remove you or any member of the party from any transport, accommodation or part of holiday if any of the members of the party is drunk; under the influence of drink or drugs; is reasonably believed to be in possession of unlawful drugs; are behaving violently, disruptively, dangerously or irresponsibly; act in a manner which presents a risk or is causing a nuisance or annoyance to others. No refunds will be made, no compensation paid, and no costs or expenses incurred by you reimbursed or recoverable from us in any of the above circumstances.
Insurance: None of the activities included in any of our tours can be deemed to be of a hazardous nature. If travellers make their own insurance arrangement, we advise that you check the policy to confirm that it covers all the activities booked.
While on holiday, if travellers choose to take part in an activity, which was not booked with us, we will not accept any liability for any losses, including death or injury. It is essential that you ensure that the traveller and the party are covered under the terms of your own travel insurance.
Complaints
If you feel that any part of the booking arrangements is not provided as we promised, you should notify us as soon as possible. If the traveller is unable to resolve any dispute before the return from his holiday, you must provide us with written details within 7 days of his return. Any delays in advising us can make it difficult for us to investigate the complaint fully.
Acceptance
By making a booking with us, you "the traveller," accept in full the above Terms & Conditions.
Italian Allure Travel Pty Ltd trading as Sculptured Journeys is not liability for any loss, damage, costs, expenses or other claims for compensation arising from requests or instructions which are incomplete, incorrect or inaccurate or arising from client late arrival or non-arrival, or any other fault of the client.
Italian Allure Travel Pty Ltd trading as Sculptured Journeys is not responsible for cuisine at restaurants, our recommendations are always updated and all local restaurant venues that are suggested are recommendations only and are at your discretion for choice.
Italian Allure Travel Pty Ltd trading as Sculptured Journeys update policies in line with those of our suppliers and reserve the right to update our policies at any time, you "the traveller" must refer to the most recent policies provided in the final documents sent to you at the time of invoicing.
We must abide by individual Hotel Policies and individual Supplier Policies. T&C's are subject to amendment in accordance with local laws.
All cancellations must be made in writing to info@sculpturedjourneys.com